Frequently Asked Questions
How do I mail my device to you for repair?
Please fill out the request a quote form and we will respond back with a quote and the shipping instructions. It’s important that you give us the tracking number and the passcode to your device once your device has been shipped, so that we can test it fully before and after the repair.
How long does it normally take to repair my device?
Usually 1-7 days for non data recovery repairs. If it’ll take longer, then we will let you know.
How do I pay?
We will send you an invoice via email after we’re done with the repair. You will be able to pay online with your credit card. If you prefer Paypal, then just let us know and we will invoice you via Paypal.
Who pays for shipping?
You pay for shipping it to us and we will pay for shipping it back to you. This is the same for warranty repairs.
What happens if my device gets lost or damaged during the return shipping?
Please contact the shipping carrier. Insurance can be purchased at $4 per $200 worth of insurance after the repair has been completed. Just let us know, so that we can invoice you accordingly.
How long of a warranty do you offer on your repairs?
We offer a standard 6-month warranty on all of our repairs from the date that you receive the device back, including warranty repairs.
Where’s my device?
We will send you a tracking number after we’re done with the repair. Sometimes the package is not scanned at our local post office before going onto the next stop, so don’t be alarmed. As soon as you have paid, then we’ll almost always ship your item on the same day or the following day.
Should I send the entire device?
For non-backlight iPhone repairs, it’s better to send the entire device, so that we can test if everything works after the repair. For iPads, you can normally just send the frame and logic board, unless your iPad model has a finger print sensor, then send the entire device.
What if I don’t pay for the repair?
All invoices must be paid within 30 days, otherwise, you will forfeit your device. We will make multiple attempts at collection within those 30 days.