Response to Apple’s iPhone 6+ “Multi-touch” Repair Program
Apple finally acknowledged what the microsoldering repair community has known for months…the iPhone 6 plus has a “multi-touch” problem. Their resolution is to replace the device for a fixed fee of $149 in store and offer a 90 day warranty. What’s wrong with this?
First off, they attribute the problem to “being dropped multiple times on a hard surface”. The truth is, the underlying problem to “touch disease” has nothing to do with being dropped on a hard surface. The problem lies in the fact that the logic board is held firmly in place to the frame, which inevitably bends due to its size and width. The bending causes one of the touch ic chips to bend and break off of the logic board.
At microsoldering.com, we’ve gone even further and identified exactly which pads on the touch ic chip are causing the “no touch” problem.
As you can see in the image above, there are four pads with oxidation (lighter gray). When the touch ic chip breaks free from the logic board, these four pads are the usual suspects for oxidation. Once oxidation sets in, then these four pads are no long connected to the logic board. Pads M1 and L1, the two middle pads circled, both handle touch to the iPhone. Without these two pads connected, the iPhone loses touch functionality. To relieve the iPhone of “touch disease”, the oxidation must be removed and a new chip or the existing reballed chip must be put back on.
We will do this for you. Apple will not. We offer a 6 month warranty on the repair and a fix for the underlying problem. Apple offers a replacement phone with the exact same problem and a 90 day warranty, so that when it happens again, you’ll need to pay an additional $149.
Although Apple addressed the problem, they did not address the underlying problem, which is a design flaw with the iPhone 6+. Instead, they look to profit more from this problem by having customers pay $149 every 90 days when the iPhone inevitably breaks again.
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