Privacy Policy
Last updated: June 2025
1. Information We Collect
When you submit a quote request or contact us, we collect the information you provide directly: your name, email address, phone number (optional), device model, and a description of the issue. We do not collect any additional information automatically beyond standard server logs (IP address, browser type, referring URL).
2. How We Use Your Information
We use the information you provide solely to:
- Respond to your quote request or inquiry
- Communicate with you about your repair
- Send your invoice and shipping information
We do not use your information for marketing purposes without your explicit consent, and we do not sell or rent your personal information to any third party.
3. Device Data
When you send us a device for repair, we access only the data necessary to diagnose and perform the repair. We do not copy, extract, transmit, or retain any personal data stored on your device. All device data remains strictly confidential.
4. Email Communications
Quote requests submitted through our website are transmitted via Amazon Web Services Simple Email Service (AWS SES). These communications are encrypted in transit. We retain correspondence for the purpose of supporting your repair and warranty claims.
5. Data Retention
We retain your contact information and repair history for up to 2 years to support warranty claims and repeat service. You may request deletion of your data at any time by emailing us at support@microsoldering.com.
6. Cookies
This website does not use tracking cookies or third-party analytics. No cookies are set on your device when you visit this site.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
Questions about this policy? Email us at support@microsoldering.com.