Frequently Asked Questions
How do I mail my device to you for repair?
Please fill out the request a quote form and we will respond back with a quote and the shipping instructions. It’s important that you give us the tracking number and the passcode to your device once your device has been shipped, so that we can test it fully before and after the repair.
Why do I have to give you my passcode?
We need your passcode to test all the features (cameras, mics, speakers, sensors, wifi, gps, touch id, and flashlight) of the iPhone before we send it back to you. If we cannot test these things before sending it back to you, then we will not be able to offer a warranty on the repair. If you’re okay with no warranty, then we’re okay with no passcode.
If you are concerned about us seeing your data, then I would recommend doing a complete backup in itunes/icloud and then restore the phone to factory before sending it to us. If you do this, then please make sure that your phone is icloud unlocked with no passcode and finished the setup process so that we can access the home screen.
How long does it normally take to repair my device?
Usually 1-7 days for non data recovery repairs. If it’ll take longer, then we will let you know.
How do I pay?
We will send you an invoice via email after we’re done with the repair. You will be able to pay online with your credit card. We use Squareup.com for all of our invoicing.
Who pays for shipping?
You pay for shipping it to us and we will pay for shipping it back to you. This applies for warranty repairs as well.
What happens if my device gets lost or damaged during the return shipping?
Please contact the shipping carrier. Insurance can be purchased at $4 per $200 worth of insurance after the repair has been completed. You can also add $3 for signature upon delivery. Just let us know after your package has been shipped, so that we can invoice you accordingly after the repair has been completed.
How long of a warranty do you offer on your repairs?
We offer a standard 6-month warranty on all of our repairs from the date that you receive the device back, including warranty repairs. We also offer lifetime warranties on select repairs. You pay for the shipping to us and we will repair and return it to you for free.
Where’s my device?
We will send you a tracking number after we’re done with the repair. Sometimes the package is not scanned at our local post office before going onto the next stop, so don’t be alarmed. As soon as you have paid, then we’ll almost always ship your item on the same day or the following day.
Should I send the entire device?
For iPhone repairs, it’s better to send the entire device, so that we can test if everything works after the repair. For iPads, you can normally just send the frame and logic board, unless your iPad model has a finger print sensor, then send the entire device.
What if I don’t pay for the repair?
All invoices must be paid within 30 days, otherwise, you will forfeit your device. We will make multiple attempts at collection within those 30 days.
How do I return an item that I bought from the store?
For all Quick products that are defective, then please send them back to the distributor. They will test it and send you a new one. If you want to send it back to us, then there is a 20% restocking fee. For all other products, please contact us at firstname.lastname@example.org.